| No |
Job opening |
Sex |
Quantity |
Job description |
| 1 |
Hotel General Manager. |
Male/Female |
01 |
- Oversee all operations and direct the work of subordinate departments within the hotel to ensure efficient performance.
- Supervise the provision of services to customers.
- Responsible for the resort's business operations.
- Propose and plan repairs and upgrades to the resort's facilities and interior furnishings.
|
| 2 |
Sales & Marketing Manager in Hanoi
( S&MM) |
Male/Female |
01 |
- Develop business plans, marketing strategies, and oversee business and marketing activities, ensuring that operations are executed and implemented effectively.
- Manage and implement the company's business plans.
- Searching for and developing potential customers.
- Assign tasks to sales staff to ensure that targets are met.
|
| 3 |
Sales Manager in Hanoi – Leisure / Corporate / OTAs |
Male/Female |
02 |
- Build and develop good relationships with customers.
- Ensure that sales targets are met.
- Seeking partners in the food and beverage, entertainment, restaurant, hotel, and tourism sectors…
- Negotiating and persuading partners to use the service, designing contract terms.
- Negotiate sales terms with customers.
- Maintain good relationships and take care of partners, especially strategic partners.
- Monitor service quality and contact relevant parties to resolve any issues that arise during the contract implementation period.
- Implement business and advertising campaigns for the company's existing and new products.
|
| 4 |
Reservation Manager (responsible for bookings in Moc Chau/Hanoi) |
Male/Female |
01 |
- Booking directly, through an intermediary agency… involves negotiating reservations, processing bookings, and making reservations with the resort.
- Booking agreement with guests
- Modify booking details or cancel the booking if the guest changes their mind.
- Compile a daily check-in and check-out list to help reception staff perform their duties.
- Perform any additional tasks as requested by management.
|
| 5 |
Executive Chef |
Male/Female |
01 |
- Always ensure the menu is complete and varied to meet customer demands.
- Check the quality of leftover food and spices daily to determine appropriate storage methods.
- Assigning tasks to kitchen assistants, sous chefs, and head chefs.
- Control employee workflows.
- Control the food preparation process to ensure food quality and cost efficiency.
- Responsible for ensuring hygiene and food safety standards for all dishes.
- Coordinate with relevant departments to conduct an inventory of all assets, machinery, and tools in the kitchen.
|
| 6 |
Sous Chef |
Male |
01 |
- Responsible for the welfare of kitchen staff, food preparation, and ensuring the smooth operation of the kitchen.
- Responsible for the quality and presentation of dishes served in the restaurant and adhering to all instructions given by the executive chef.
- Assist the Executive Chef in managing inventory and supplies.
- Assist the Executive Chef in structuring departmental organizational charts to meet needs and optimize resources for cost improvement.
|
| 7 |
Chief Accountant |
Male/Female |
01 |
- Advising the Director, developing and improving the financial and accounting management system in accordance with legal regulations and the characteristics of the resort.
- Responsible for developing and implementing the resort's financial plan.
- Organize, direct, and supervise the use and management of expenses, assets, and capital of the resort.
- Analyze and forecast the resort's financial situation, and develop short-term, medium-term, and long-term financial plans for the resort.
- The organization will implement the approved financial plan.
- Monitor the implementation of the resort's financial management regulations, and detect and prevent violations.
- Xây dựng các quy trình, biểu mẫu chuyên môn nghiệp vụ, quy trình hạch toán kế toán, thanh quyết toán…
|
| 8 |
Front Office Manager |
Male/Female |
01 |
- Coordinating the work of the reception department
- Organizing and assigning tasks to supervisors and staff in the department.
- Checking guest room rates on the system to ensure the information is accurately updated.
- Regularly checking the attire, demeanor, and work attitude of staff in the department.
- Motivating, inspecting, supervising, and evaluating the performance of staff in the department.
|
| 9 |
Food & Beverage Manager |
Male/Female |
01 |
- Establish standard procedures for service, food and beverage quality, etc., for the restaurant.
- Develop standard procedures and operational guidelines for all job positions in the restaurant.
- Organize staff to follow the approved standard procedures.
- Implement changes and improvements to procedures as needed. Monitor staff implementation of procedures.
- Organize and conduct staff training, assign tasks, and evaluate staff performance.
- Implement and monitor the implementation of human resource policies and restaurant regulations.
- Monitor daily revenue and expenditure reports. Coordinate with relevant departments to develop and implement a customer evaluation system.
|
| 10 |
General Accountant |
Male/Female |
01 |
- Synthesize and analyze the hotel's cost and revenue indicators to ensure efficient use of capital.
- On behalf of the Chief Accountant, manage operations, resolve issues in the Finance and Accounting department, and report to the Chief Accountant.
- Participate with the Chief Accountant in developing the resort's annual operating budget and forecasting monthly and quarterly performance.
- Regularly reconcile and review bank accounts with the computerized accounting records, balance accounts, and proactively identify and address errors promptly.
- Coordinate with relevant departments to verify the use of expenses according to the approved plan.
|
| 11 |
Accountant |
Male/Female |
03 |
- Receive and verify accounting documents.
- Contact the purchasing department to obtain goods import/export documents and enter them into the software system.
- Carefully check the accuracy of all documents. Accurately record and calculate information on: expenses, income accounting, VAT, accounts payable, etc., according to restaurant regulations. Control the prices of incoming goods.
- Check payments and accounting entries, summarize daily income and expenses.
- Update accounting records and accounts receivable/payable daily.
- Prepare monthly, quarterly, and annual tax reports and submit them to the tax authorities as required.
|
| 12 |
Purchasing staff |
Male/Female |
01 |
- Responsible for purchasing goods based on requests from various departments, ensuring both price and quality of purchased goods.
- Responsible for assisting the warehouse manager and the receiving party in distributing goods to the correct departments.
- Processing all orders submitted from departments within the resort.
- Regularly informing departments about deliveries and outstanding orders.
|
| 13 |
Store keeper |
|
|
- Inspect goods against the order before acceptance.
- Responsible for receiving, shipping, and transferring goods within the warehouse.
- Ensure all received goods are of good quality, correct in quantity, and at the best possible price.
- Ensure purchased goods are recorded on the receiving slip and tracked on the inventory card.
- Collect all relevant purchasing documents, including purchase orders, sales invoices, and receiving slips, and submit them to the accounting department for payment processing.
|
| 14 |
Chief Security |
Male |
01 |
- Plan weekly, monthly, quarterly, and annual team activities. Develop security plans for each target and event for management approval.
- Monitor all activities of security personnel. Patrol and investigate to identify areas and points of risk that could compromise security, occupational safety, and fire safety. Report any potential safety hazards and propose timely solutions.
- Responsible for developing security plans for programs and events held at the hotel, depending on the scale and security requirements of each specific program, and responsible for organizing and implementing these plans.
|
| 15 |
Security Guard |
Male |
02 |
- Control the entry and exit of suppliers, visitors, and non-regular staff, and refuse entry to unauthorized persons or property.
- Operate the resort's surveillance camera system, promptly identifying incidents through the monitoring screens in the control room.
- Check the operational status of emergency lights and report any malfunctions to the relevant department for timely repair.
- Regularly check the operational status of fire safety equipment.
- Record specific situations in the patrol logbook.
|
| 16 |
Nhân viên Kỹ thuật; Thợ điện. nước, hàn, cơ khí..
(Electrician, Plumber , Welder, Mechanic…) |
Male |
06 |
- Responsible for installing electrical and plumbing systems and equipment according to the resort's design plans.
- Conducting new installations, relocations, and renovations of electrical and plumbing systems and equipment according to the resort's new requirements.
- Supervising the operation of electrical and plumbing systems and equipment.
- Repairing malfunctions related to the hotel's air conditioning system and reporting the results.
- Performing maintenance of electrical and plumbing systems according to the approved plan.
- Managing, using, and properly maintaining assigned tools.
|
| 17 |
IT Manager |
|
01 |
- Responsible for installing, operating, and repairing computer networks, printers, scanners, fax machines, photocopiers, and other office software applications within the resort.
- Assisting users in quickly resolving issues or difficulties during the use and application of these programs.
|
| 18 |
Drive |
|
01 |
- Responsible for the safety and operational time of the vehicle, and ensuring its cleanliness.
- Ensure the vehicle is legally registered and insured. Check oil and coolant levels during daily maintenance.
- Assist passengers in getting in and out of the vehicle and carefully handle their luggage.
- Strictly adhere to traffic laws.
|
| 19 |
FO Supervisor |
Male/Female |
02 |
- Supervise all activities of the resort's Front Desk department.
- Inspect guest rooms, greet and welcome guests, resolve guest complaints and provide appropriate solutions to improve workflow and ensure customer satisfaction.
- Manage staff, schedule work shifts, and implement tasks as assigned by the Head of Front Desk.
|
| 20 |
Receptionist |
Male/Female |
05 |
- Perform check-in/check-out procedures for guests.
- Advise and introduce guests to the hotel's services and provide them with necessary information.
- Based on the reservation list provided by the reservations department, the reception staff will gather guest information to facilitate guest reception.
- Check with the Housekeeping department to ensure that the rooms have been cleaned.
- Coordinate with relevant departments to resolve guest complaints during their stay at the resort.
|
| 21 |
Bell Captain |
Male |
01 |
- Responsible for supervising and coordinating with baggage handlers to provide service to guests.
- Ensuring good baggage handling service in accordance with resort standards.
- Inspecting and monitoring all baggage storage areas and organizing them efficiently according to guest group and individual categories.
- Supervising the work of baggage handlers and reporting feedback to the Shift Supervisor for service improvement as needed.
- Receiving and resolving relevant requests appropriately.
|
| 22 |
Bellboy |
Male |
04 |
- Assisting with the management, storage, and transfer of guest luggage during check-in, stay, and check-out.
- Greeting and guiding guests to the reception desk for check-in.
- Assisting with luggage transfer when guests need to change rooms. Assisting guests with taxi requests: confirming destinations, fare information, etc. Performing other tasks as requested by the Department Head.
|
| 23 |
Floor / Laundry Supervisor |
Male |
02 |
- Responsible for overseeing daily operations within the department.
- Collaborating with the Department Head to efficiently perform administrative tasks and other duties as required.
- Monitoring public areas, ensuring everything is in good working order.
- Assigning work schedules to staff by floor.
- Conducting monthly linen inventory.
- Responsible for monitoring minibar consumption.
- Supervising housekeeping staff, updating all information related to laundry and public area cleaning staff.
- Reporting tasks to the Housekeeping Department Head
|
| 24 |
Room Attendant, Laundry & Linen staff |
Male/Female |
08 |
- Clean rooms according to resort standards.
- Receive and count property: Linens (duvet covers, sheets, pillowcases, towels, etc.), room amenities (shower gel, shampoo, toothbrush, soap, slippers, etc.), minibar drinks, complimentary items, etc., ensuring everything is complete and accurate, without any missing items or items not meeting standards for guest service.
- Check out guest rooms quickly and efficiently, ensuring accuracy and completeness.
- Prepare rooms for guest check-in meticulously and thoroughly according to the requirements of the Housekeeping Office and the Sales Department.
- Responsible for handing over unfinished or continuing tasks between shifts. Conduct room checks when guests check out early. Verify and match room information with the front desk.
- Report any issues arising during the night shift to the next shift (Supervisor or Department Head) completely and accurately.
|
| 25 |
Public Attendant |
Male/Female |
04 |
- Maintain cleanliness and order in public areas.
- Implement regular maintenance plans for equipment and stone floors according to proper procedures to achieve the best results.
- Cooperate effectively with other team members and technical staff. Comply with instructions and assignments from supervisors and superiors.
- Clean assigned areas.
- Replenish supplies in public restrooms.
- Inspect and report repair requests.
- Report missing, lost, or damaged items in the work area.
- Report and hand over lost and found items to the responsible person.
- Maintain the equipment of the Housekeeping department. Report any suspected security or fire safety issues to the responsible person.
|
| 26 |
Restaurant / Bar Supervisor |
Male/Female |
02 |
- Ensure professional service and maintain the restaurant's service standards.
- Be responsible for serving a diverse range of food and drinks and ensuring the restaurant remains clean and hygienic.
- Ensure equipment is used and handed over carefully, avoiding waste.
- Supervise and complete tasks as requested by the Restaurant Manager.
- Collaborate with management to create a beverage menu: cocktails, mocktails, wines, etc., that matches the restaurant/hotel's service style.
- Coordinate the updating of the beverage menu to suit the weather and customer needs.
- Assist in providing images and developing menu design ideas.
|
| 27 |
Waiter/Waitress |
Male/Female |
09 |
- Follow customer service procedures.
- Take orders from customers.
- Record customer orders clearly and accurately, including dishes, quantities, units of measurement, and any special requests.
- Introduce dishes and drinks to customers.
- Have knowledge of the restaurant's cuisine and dishes.
- Serve food and drinks to customers.
- Follow the restaurant's service standards and style.
- Check dishes before serving.
|
| 28 |
Bartender |
Male/Female |
02 |
- Receive orders from waitstaff and prepare drinks according to customer requests.
- Ensure drinks are prepared according to the correct recipe and standard measurements for that type of drink, or as requested by the customer.
- Receive and check the quality of ingredients: fruits, alcohol, syrups, etc. Ensure sufficient quantities of ingredients to serve customers during the shift.
|
| 29 |
Main Cook |
Male |
04 |
- Plan weekly work schedules for the department based on the resort's business situation.
- Arrange and schedule shifts for staff, ensuring sufficient personnel for the department's operations.
- Coordinate with relevant chefs to develop dessert menus to meet guest demands.
- Plan changes to the types of cakes in the buffet menu to avoid monotony.
- Closely monitor the raw material storage process to promptly detect and handle any incidents.
- Control the quality of incoming raw materials, ensuring food safety and hygiene standards; ensure proper food rotation: older items are used first – newer items are used later.
- Monitor staff work processes, check cake quality, and ensure that all cakes served meet the resort's quality standards.
|
| 30 |
Nhân viên Bếp Âu, Á. Bếp tập thể
(Western./Asean/Canteen Cook) |
Male/Female |
4 |
- Prepare ingredients for cooking.
- Marinate ingredients appropriately for each dish.
- Cook dishes according to the restaurant's procedures and standards; ensure compliance with food safety and hygiene regulations and workplace safety rules in the kitchen.
- Decorate dishes after cooking.
- Clean the cooking area and utensils used for cooking.
- Rearrange condiments in their designated areas.
- Store leftover ingredients properly.
- Perform other tasks as requested by supervisors.
|
| 31 |
Helper/Stewward
|
Male/Female |
03 |
- Check the quality of food and ingredients before preparation.
- Prepare fresh ingredients, vegetables, and other ingredients for cooking.
- Prepare all necessary spices.
- Prepare bowls, plates, and dishes for garnishing dishes.
- Assist the head chef, assistant chef, and other kitchen staff during food preparation.
- Prepare dishes as required under the supervision of the head chef or assistant chef when assigned.
- Maintain kitchen equipment and machinery; report any damage to a supervisor for timely repair.
- Ensure that bowls, plates, knives, forks, etc., are always washed and kept clean.
- Clean food storage cabinets and arrange food in the correct positions.
|
| 32 |
Responsible for human resources |
Male/Female |
1 |
- Develop recruitment, training, and human resource development plans on an annual, quarterly, and monthly basis.
- Establish salary and bonus regulations, incentive measures to motivate employees, and implement employee benefits.
- Organize and carry out administrative tasks according to functions, duties, and the requirements of the Board of Directors.
- Develop plans, organize, and supervise the implementation of security, occupational safety, hygiene, and fire prevention. Research, draft, and submit for approval regulations applicable within the Company.
- Develop a system of regulations, procedures, and rules for the Company and monitor compliance with those internal regulations.
- Perform other tasks as assigned by the Director.
|
| 33 |
Human Resources Staff |
Male/Female |
1 |
- Screening resumes, scheduling interviews, and onboarding procedures;
- Monitoring personnel placement in various departments;
- Checking and completing onboarding records, and being responsible for the legality of these records;
- Advising, organizing, and coordinating employee welfare programs and events;
- Regarding payroll:
- Monitoring attendance and managing and controlling employee time sheets before reporting to the Head of Human Resources;
- Implementing monthly social insurance, health insurance, unemployment insurance, personal income tax, etc., according to company regulations;
- Updating and implementing relevant government regulations on labor, payroll, and benefits; Archiving documents and records related to assigned tasks;
- Performing other tasks as assigned by the Department Head and the Board of Directors.
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